Shipping policy

Shipping Policy

 

Thank you for shopping with us! We strive to ensure that your experience is smooth and enjoyable. Below is our shipping policy that outlines everything you need to know about shipping your orders.

 

Processing Time

All orders are processed within (1-3 business days).  This timeframe includes order verification, tailoring, quality checks, and packing. Orders are not shipped or delivered on weekends or holidays. If we anticipate a significant delay due to holidays or unforeseen circumstances, we will notify you via email.

 

Shipping Rates & Delivery Estimates

•⁠  ⁠Shipping rates: Shipping charges for your order will be calculated and displayed at checkout based on your location, the weight of your order, and the selected shipping method.

•⁠  ⁠Delivery estimates:

  - Standard shipping: Typically arrives within (10-18 )business days.

  - Expedited shipping: Typically arrives within (5-10 )business days.

 

Shipping Methods

We offer a variety of shipping options to meet your needs:

•⁠  ⁠Standard ground shipping: Cost-effective option for all domestic orders.

•⁠  ⁠Expedited shipping: Faster delivery for those who need items sooner.

•⁠  ⁠Overnight shipping: For urgent deliveries, available at an additional cost.

 

International Shipping

We are pleased to offer international shipping to select countries.

•⁠  ⁠Customs and duties: International orders may be subject to customs fees, taxes, or tariffs imposed by your country. These charges are the responsibility of the customer.

•⁠  ⁠Delivery times for international shipments may vary, and we are unable to guarantee delivery dates for these orders.

 

Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can track your order status on our website or through the carrier’s tracking portal.

 

Shipping Restrictions

Currently, we do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address is complete and accurate to avoid delays.

 

Damaged or Lost Items

If your item arrives damaged, please contact us within 7 days of delivery. We may require photos of the damaged item for our records. In the case of a lost item, please reach out to us within 30 days of the shipment date. We will work with you to resolve the issue promptly.

 

Returns and Exchanges

If you wish to return or exchange an item, please refer to our return policy for detailed instructions.

 

Customer Support

We are here to help! If you have any questions regarding shipping, please contact our customer service team:

•⁠  ⁠Email: support@r-relax.com

•⁠  ⁠Business hours: (Monday - Friday, 9 AM - 5 PM EST)

 

Changes to This Policy

We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page with an updated effective date.

 

Thank you for choosing us!